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Can you use a more affordable domestic shipping service?
How is shipping calculated?
Is your product guaranteed to work?


Can you use a more affordable domestic shipping service?
If you would like to use a more affordable domestic shipping service such as media mail or parcel post, please let us know though the paypal comments, or just shoot us an e-mail. We will do our best to use the cheapest alternative. At this time ecrater only offers one shipping matrix, so we still have to charge the priority mail rates. Any amount overcharged will be refunded through paypal. Please note that Media Mail is used for books, film, manuscripts, printed music, printed test materials, sound recordings, play scripts, printed educational charts, loose-leaf pages and binders consisting of medical information, videotapes, and computer-recorded media like CDs and diskettes (Games, DVD's). If your order contains any other type of items, we can't ship through media mail.

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How is shipping calculated?
We calculate shipping using the usps priority mail shipping matrix that you can visit here: http://pe.usps.gov/text/dmm300/ratesandfees.htm#wp1006694 . Cost will vary depending on which zone you are in relation to ours. We charge a flat rate of $8.95 on anything over 2lbs up to 6lbs. If your order is over 6lbs and we can fit it in a flat rate box, we will refund you the difference. We also charge zone 8 priority shipping, and will refund the difference if you live in a different zone. Refunds will be processed through Paypal only, please make sure you have a Paypal account.

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Is your product guaranteed to work?
Yes. We do not sell broken, damaged or defective products.

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Last Updated: 25 Sep 2007 14:17:50 PDT home  |  about  |  terms  |  contact
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